Measuring, Understanding and Acting on Patient Experience Insight

Mon 18 September 2017 to Mon 18 September 2017, De Vere West One Conference Centre, London

Through national updates and case study presentations this conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive. Sessions will include; learning from patients, delivering a patient experience based culture, measuring patient experience, demonstrating insight and responsiveness in real time, using patient experience to drive improvement, changing the way we think about patient experience, working with patients on co design and learning from excellence in patient experience practice.

Benefits of attending 
This conference will enable you to:

  • Network with colleagues who are working to monitor and improve patient experience
  • Learn from outstanding practice in developing systems to improve patient experience insight
  • Understand the national context for patient experience
  • Reflect on lessons from how an organization rated outstanding by CQC are using patient experience  
  • Understand how to work with staff to act on patient experience feedback in real time  
  • Change the way you think about patient experience – the 1000 days programme and #EndPJParalysis
  • Identify key strategies for developing a patient experience cultures  
  • Develop your role demonstrating insight and responsiveness
  • Understand how to co-design services and develop patient leaders
  • Self assess and expand your skills in incident investigation and RCA for medication errors

For further information and to book your place visit or email

Follow the conference on Twitter #PatientExp

20% discount is available by quoting ref: hcuk20barna when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.)

Barna. British Anaesthetic and Recovery Nurses Association