Patient Experience Insight Summit: Demonstrating Responsiveness to Feedback

Fri 20 September 2019 to Fri 20 September 2019, De Vere West One Conference Centre, London

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive.

Sessions will include learning from patients, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, using the 2018 NHS Improvement National Patient Experience Improvement Framework, demonstrating insight and responsiveness in real time, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.

20% discount is available by quoting ref: hcuk20barna when booking (*cannot be used in conjunction with any other offer. Full T&Cs available upon request).

For further information and to book your place visit or email

Follow the conference on Twitter #PatientExp

Barna. British Anaesthetic and Recovery Nurses Association